Return Policy

RETURN POLICY:

Here at the Pink Cactus, we know that sometimes it can be tough ordering online as a woman. We try our hardest to make your shopping experience the best possible. With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible!

When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

*Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
*Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
*We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
  • Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. No exceptions.
  • Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
  • Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included.
  • If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you.
  • Returns received without supporting documentation will be delayed in receiving store credit.

CLEARANCE/SALES ARE FINAL AND ARE NON-RETURNABLE.

CANCELLATION:

     *If you are needing to cancel an order before it has been shipped please take note that we will charge a 15% restocking and cancellation fee.